Operations & Customer Service Team

support
  • Every client has a personal point of contact with support staff at corporate headquarters

  • Every location has a field account representative assigned to oversee the site

  • Capital prides itself on 24/7/365 customer service availability. All field managers, Quality Assurance Directors and Senior Leadership are available via email, cell phone or through our toll free number which is monitored 24/7/365

  • Customized business reviews are performed quarterly between Capital leadership and the client. Reporting on service satisfaction, issue resolution and site visits are prepared and presented to each client. Recommendations on improvements or changes are also discussed

  • Customer specific online reporting is available to all clients via our proprietary Customer Relationship Management system (CRM)

  • Tracking and reporting of positive/negative feedback is provided monthly to each client. All customer needs are tracked in our Proprietary Customer Relationship Management system (CRM)